Not starting on the right foot (MSCOMCTL.OCX)

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   The specifications of the computer.
Dell Precision 490
Windows Vista Bussiness 32bit (SP1)
Quad Xeon 1.6G
2G Ram
NVidea Quadro FX 3450 256M onboard (512 avaialbe)
1280x1024
C: has 5G free
The issue.
I have downloaded Aurora and successfully installed it.
I clicked on the "Aurora Sequencer" icon to start it and I get the splash screen/logo, then a windows error as follows:
Aurora encountered an unexpected error and will now restart
Debugging Information:
339: Component 'MSCOMCTL.OCX' or one of it's dependencies not correctly regestered: a file is missing or invalid
WAVSpy Resize
Main

Ok     Cancel

Notes:
1. I have never had any version of Aurora installed.
2. I have rebooted.
3. After clicking "Ok" the software just hangs at 25%+ CPU usage. ( I need to end the aurora_sequencer process to quit the application)
4. I do have administration priveledges on this box.
5. Symantec A/V is installed and running.

I am uninstalling and trying agin right now.

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Pony_God Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 01 Sep 2008 Location: Naples, FL Online Status: Offline Posts: 551	Quote Reply Topic: Not starting on the right foot (MSCOMCTL.OCX) Posted: 02 Sep 2008 at 11:49am
	The specifications of the computer. Dell Precision 490 Windows Vista Bussiness 32bit (SP1) Quad Xeon 1.6G 2G Ram NVidea Quadro FX 3450 256M onboard (512 avaialbe) 1280x1024 C: has 5G free The issue. I have downloaded Aurora and successfully installed it. I clicked on the "Aurora Sequencer" icon to start it and I get the splash screen/logo, then a windows error as follows: Aurora encountered an unexpected error and will now restart Debugging Information: 339: Component 'MSCOMCTL.OCX' or one of it's dependencies not correctly regestered: a file is missing or invalid WAVSpy Resize Main Ok Cancel Notes: 1. I have never had any version of Aurora installed. 2. I have rebooted. 3. After clicking "Ok" the software just hangs at 25%+ CPU usage. ( I need to end the aurora_sequencer process to quit the application) 4. I do have administration priveledges on this box. 5. Symantec A/V is installed and running. I am uninstalling and trying agin right now.
	Fine. You're so smart you rig up the lights. D-Light users Unite!

Pony_God Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 01 Sep 2008 Location: Naples, FL Online Status: Offline Posts: 551	Quote Reply Posted: 02 Sep 2008 at 11:51am
	Quick note before I uninstalled... Aurora Scheduler returns the same file error.
	Fine. You're so smart you rig up the lights. D-Light users Unite!

LightsOnLogan Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 11 Oct 2007 Online Status: Offline Posts: 3187	Quote Reply Posted: 02 Sep 2008 at 12:12pm
	This is a new error message, but it very much sounds like the same thing that is happening with MSCOMM32.OCX (see the other forum post). Some copies of Vista are preventing the installer from properly installing Aurora. We are working to figure out why this is the case. In the meantime, the following procedure should fix the problem: Browse to C:\Windows\System32 and remove the offending file. Reinstall Aurora.


Pony_God Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 01 Sep 2008 Location: Naples, FL Online Status: Offline Posts: 551	Quote Reply Posted: 02 Sep 2008 at 12:44pm
	Removing the file did not resolve the issue. I have now uninstalled/reinstalled 3 times. The most recent install was done after I had removed the mscomctl.ocx file. Then a reboot followed. The original's details are: created: 4/15/05 1:58PM size: 1.02M The new one is: created: 5/22/2000 4:58PM size: 1.01M
	Fine. You're so smart you rig up the lights. D-Light users Unite!

LightsOnLogan Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 11 Oct 2007 Online Status: Offline Posts: 3187	Quote Reply Posted: 02 Sep 2008 at 12:45pm
	Try this: 1. Download the Aurora Vista Patch from: http://www.aurorashow.com/downloads/auroravistapatch.zip 2. Unzip the contents of the zip file 3. Right click on the AuroraVistaPatchInstall.bat file you just unzipped and select "Run As Administrator" 4. Reinstall Aurora


Pony_God Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 01 Sep 2008 Location: Naples, FL Online Status: Offline Posts: 551	Quote Reply Posted: 02 Sep 2008 at 12:58pm
	That's better. Odd that the files were'nt registered in the OS... Thank you.
	Fine. You're so smart you rig up the lights. D-Light users Unite!

LightsOnLogan Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 11 Oct 2007 Online Status: Offline Posts: 3187	Quote Reply Posted: 02 Sep 2008 at 1:07pm
	It is an issue with Vista's UAC blocking the installer from properly registering the OCX. We are looking into why the installer is doing this. In the meantime, anyone receiving this error message on Vista can follow the above procedure to fix the problem.


dan003400 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Dec 2007 Online Status: Offline Posts: 21	Quote Reply Posted: 02 Sep 2008 at 8:41pm
	that didnt fix it for me same error

bc_34sa Members Profile Send Private Message Find Members Posts Add to Buddy List DMX Joined: 01 Sep 2008 Online Status: Offline Posts: 16	Quote Reply Posted: 02 Sep 2008 at 8:47pm
	I am having the same problem with xp Edited by bc_34sa - 02 Sep 2008 at 9:02pm

LightChristmas Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Beta Testers Joined: 15 Oct 2007 Location: Equality, IL Online Status: Offline Posts: 993	Quote Reply Posted: 02 Sep 2008 at 8:55pm
	If you both have already tried the vistapatch, then the other alternative is this. Navigate to C:\windows\system32 delete the file MSCOMM32.OCX run Aurora, it will automatically replace the deleted file with a fresh version. You may need to reboot as well. Beyond this, I'll let Michael decide what to try next. Sorry.