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license key still waiting
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MarkDXB View Drop Down
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Joined: 12 Sep 2009
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Posts: 48 		  Quote MarkDXB Quote  Post ReplyReply Direct Link To This Post Topic: license key still waiting
    Posted: 13 Sep 2009 at 8:57am
Hi Guys, still waiting for my license key. Ive also emailed and no reply....
 
Are they on holiday?
 
MarkDead
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Jonathan View Drop Down
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Posts: 1237 		  Quote Jonathan Quote  Post ReplyReply Direct Link To This Post Posted: 13 Sep 2009 at 12:49pm
It can take a day or two to get the key (it's an automated thing).  Be sure to check your spam folder.  Sometimes your e-mail program thinks the key e-mail is a spam message.
~Jonathan
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MarkDXB View Drop Down
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Posts: 48 		  Quote MarkDXB Quote  Post ReplyReply Direct Link To This Post Posted: 13 Sep 2009 at 10:38pm
Thanks, i have checked my spam, in fact i turned it off. no email yet from tthem.....
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Posts: 48 		  Quote MarkDXB Quote  Post ReplyReply Direct Link To This Post Posted: 14 Sep 2009 at 7:19am
Jonathan hi, is there a telephone number i can call or an email? as nothing yet received. When i looked on paypal it states the payment went to Michael Miller
thanks
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Posts: 993 		  Quote LightChristmas Quote  Post ReplyReply Direct Link To This Post Posted: 14 Sep 2009 at 8:19am
Your payment went to the right place/person. 

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Posts: 48 		  Quote MarkDXB Quote  Post ReplyReply Direct Link To This Post Posted: 14 Sep 2009 at 8:26am
just got the key... cool thanks again
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Posts: 3187 		  Quote LightsOnLogan Quote  Post ReplyReply Direct Link To This Post Posted: 14 Sep 2009 at 10:57am

Actually, we still process keys by hand here.  Amazing, I know... hi tech software company and we're hand processing orders and keys.

Honestly, this is a niche market and Aurora isn't exactly a super-high-volume seller out there, so while I could put together a super fancy automated system, time is money and it's really cheaper and simpler to just process them by hand each business morning (and spend that development time on Aurora instead). 
 
Your order came through after the Friday orders were processed, so it ended up in the Monday morning queue.  then there's that time zone thing... Monday morning for me is quite late into Monday for you... it probably seemed like forever.


Edited by LightsOnLogan - 14 Sep 2009 at 10:58am
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Posts: 25 		  Quote gtxl1200 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Sep 2009 at 6:27pm
I also now have been waiting since Saturday, I know your busy. But the 15 min kill time is really making it impossible to do anything with. I would really like my key. My Paypal receipt didnt even give an email for the person to contact, just the name of Micheal Miller.
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Bigindian View Drop Down
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Posts: 373 		  Quote Bigindian Quote  Post ReplyReply Direct Link To This Post Posted: 22 Sep 2009 at 8:02pm
GTXL1200,
 
You can contact Michael at http://www.aurorashow.com/contact.asp
 
I am sure that if you email him, he will respond within a few hours. 
 
 


Edited by Bigindian - 22 Sep 2009 at 8:04pm
The secret to creativity is knowing how to hide your sources.
Albert Einstein
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LightsOnLogan View Drop Down
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Posts: 3187 		  Quote LightsOnLogan Quote  Post ReplyReply Direct Link To This Post Posted: 23 Sep 2009 at 7:36am
I just resent your key.  I'm not sure why, but the original email came back from comcast.net (your ISP) as "Recipient Address Rejected" this morning.  Is your email address with Paypal valid?
 
Let me know if you get the resend or not.


Edited by LightsOnLogan - 23 Sep 2009 at 7:38am
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