Auroa Stopped Working on Load

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   I am on Windows 7 and am trying to setup my show for this year.  When I load the sequencer I get an error that Aurora Sequencer has encounter an error and stopped working.  There are no error codes or options but to close.  I have reinstalled the program but continue to get the same error.  Can someone please advise on what is causing my issue?

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crittertip Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Nov 2009 Location: Connecticut Online Status: Offline Posts: 7	Quote Reply Topic: Auroa Stopped Working on Load Posted: 21 Nov 2009 at 8:38pm
	I am on Windows 7 and am trying to setup my show for this year. When I load the sequencer I get an error that Aurora Sequencer has encounter an error and stopped working. There are no error codes or options but to close. I have reinstalled the program but continue to get the same error. Can someone please advise on what is causing my issue?
	Sean

Jonathan Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Beta Testers Joined: 07 Sep 2008 Location: SoCal Online Status: Offline Posts: 1237	Quote Reply Posted: 21 Nov 2009 at 8:53pm
	Not just yet. First we need to know what version you are using, if you upgraded from an older version, and if the controllers output normally via a hardware utility.
	~Jonathan

crittertip Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Nov 2009 Location: Connecticut Online Status: Offline Posts: 7	Quote Reply Posted: 23 Nov 2009 at 9:24pm
	Using the latest version .068. I did have an older version of the program on but could not find it after upgrading to windows 7. I am using the d-light hardware utility and everything works fine. Is there a Aurora hardware utility available?
	Sean

LightChristmas Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Beta Testers Joined: 15 Oct 2007 Location: Equality, IL Online Status: Offline Posts: 993	Quote Reply Posted: 23 Nov 2009 at 9:28pm
	Try this. Uninstall .68, reboot, then install 1.0.43, and reboot. Try running. If all is good then install 1.0.68.


Jonathan Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Beta Testers Joined: 07 Sep 2008 Location: SoCal Online Status: Offline Posts: 1237	Quote Reply Posted: 23 Nov 2009 at 11:25pm
	Ya beat me to it, LightChristmas. Anyway, if you ever upgrade the software, you MUST uninstall from control panel, reboot, install the new version, reboot, start program. Not one of those steps can be skipped, and it must be done in that order.
	~Jonathan

crittertip Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Nov 2009 Location: Connecticut Online Status: Offline Posts: 7	Quote Reply Posted: 25 Nov 2009 at 7:33am
	Ok..I followed your directions above. The .041 version gives me a runtime error 68. I rebooted between each step. Next steps?
	Sean

LightChristmas Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Beta Testers Joined: 15 Oct 2007 Location: Equality, IL Online Status: Offline Posts: 993	Quote Reply Posted: 25 Nov 2009 at 8:48am
	Only time I've seen EC 68 is when an external storage device is used. Make certain you are installing/running from a hard drive and the sequences/music is there as well.


crittertip Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Nov 2009 Location: Connecticut Online Status: Offline Posts: 7	Quote Reply Posted: 25 Nov 2009 at 10:21am
	We are installing on the C Drive. We can't even get to the point to be able to get to the sequences/music files.
	Sean

Pony_God Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 01 Sep 2008 Location: Naples, FL Online Status: Offline Posts: 551	Quote Reply Posted: 25 Nov 2009 at 10:55am
	You're on 7, did you try to "run as administrator" for the install?
	Fine. You're so smart you rig up the lights. D-Light users Unite!

crittertip Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Nov 2009 Location: Connecticut Online Status: Offline Posts: 7	Quote Reply Posted: 25 Nov 2009 at 11:56am
	Yep. I think we may finally have it. Have one final step - update to .069.
	Sean